To cancel your shipment, please follow the following steps:

  1. Login

  2. Click on "My orders"

  3. Select the shipment you want to cancel

  4. Press the "Cancel Shipment" button at the bottom of the page

Shipments can be canceled free of charge up to 48 hours before the pick-up time, if the order has not yet been assigned. After the beginning of the 48 hours, the cancellation fee is one third of the transport price.

Please note that transports that have already been loaded can no longer be canceled online. If you have further questions about our cancellation process, please contact us on