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How do I pack my goods safely?
Basically, the goods should be palletized. Moreover, the goods should not protrude beyond the edge of the pallet and they should be packed in a way they are...
Mon, 12 Nov, 2018 at 5:59 PM
Can I speed up the delivery of my consolidated cargo after order placement?
If your order has already been placed, you have the option to upgrade your shipment to an "express shipment" for a one-time fee of € 20. It will t...
Fri, 9 Nov, 2018 at 11:18 AM
Can I change my order details after I placed my order?
Generally, every order can be cancelled cost free until 48 hours before Pick-up. Changes within the 48 hours time frame can only be made on a case by case b...
Fri, 9 Nov, 2018 at 10:57 AM
How can I conduct a signature release authorization?
If you are not on site during the given time frame, you can contact us via email at Please note, that any possible damages can not ...
Fri, 9 Nov, 2018 at 11:20 AM
How Can I cancel my transport?
To cancel your shipment, please follow the following steps: Login Click on "My orders" Select the shipment you want to cancel Press t...
Fri, 9 Nov, 2018 at 10:53 AM
Which shipping documents are needed and who provides them?
The provision of the required papers is up to you as a customer.
Fri, 9 Nov, 2018 at 10:55 AM
Where can I note changes regarding pickup or delivery after a successful order placement?
After a completed order placement, it is unfortunately not possible to make changes regarding the pickup or delivery of your freight online. Please contact ...
Fri, 9 Nov, 2018 at 11:18 AM
My goods were not picked up. What’s next?
Unfortunately there may occur delays in consolidated cargo transports due to the capacity of the subcontractor or the current traffic situation. If you are...
Fri, 9 Nov, 2018 at 11:16 AM
My goods are late. When will they arrive?
Unfortunately, there may be delays in consolidated cargo shipments, which often depend on the capacity of the subcontractor or the current traffic situation....
Fri, 9 Nov, 2018 at 11:16 AM