Support

Basically, the goods should be palletized. Moreover, the goods should not protrude beyond the edge of the pallet and they should be packed in a way they are...

If your order has already been placed, you have the option to upgrade your shipment to an "express shipment" for a one-time fee of € 20. It will t...

Generally, every order can be cancelled cost free until 48 hours before Pick-up. Changes within the 48 hours time frame can only be made on a case by case b...

If you are not on site during the given time frame, you can contact us via email at info@instafreight.com. Please note, that any possible damages can not ...

To cancel your shipment, please follow the following steps: Login Click on "My orders" Select the shipment you want to cancel Press t...

The provision of the required papers is up to you as a customer.

After a completed order placement, it is unfortunately not possible to make changes regarding the pickup or delivery of your freight online. Please contact ...

Unfortunately there may occur delays in consolidated cargo transports due to the capacity of the subcontractor or the current traffic situation. If you are...

Unfortunately, there may be delays in consolidated cargo shipments, which often depend on the capacity of the subcontractor or the current traffic situation....